Erin D. Lindsey

2221 Salem Dr. Carrollton TX, 75006

erin.d.lindsey@gmail.com

469-734-0157

 

Objective: To earn a position in which my combination of technical skills and customer service experience will improve your workforce's productivity by reducing unplanned downtime through troubleshooting, incident remediation, and problem solving.

 

February 2010 – March 2015: State Farm ISC (contracting through Randstad)

Technical Support Representative

·               Resolving technical incidents, with a focus on swift remediation and rapid return-to-service.

·               Providing technical support to State Farm agent offices for workstations, laptops and peripherals, and proprietary software.

 

August 2006  - December 2009: Layered Technologies

Datacenter Support Engineer

·               Installation and support of Unix, Linux and Windows Server operating systems running on HP DL model server equipment.

·               Installation and configuration of Cpanel, Plesk, and Virtuozzo products.

·               Troubleshooting, replacing hardware and reloading software as needed to restore functionality and maintain uptime.

·               Assisted the network team with maintaining connectivity, and restoring connectivity to downed servers.

 

June 2005  - Dec 2005: American Airlines (contracting through Adea Solutions)

Internal Helpdesk

·               Provided technical support to American Airline employees working remotely.

·               Supported VPN connectivity, desktop and telephony resources.

 

Operating Systems:

Microsoft Windows XP and Windows 7; Windows Server 2003 and 2008; FreeBSD; Linux (including Red Hat, Fedora Core, Debian, and Ubuntu.)

 

Other Related Skills:

Netgear, Linksys, and Westell routers, modems, and wireless network cards; network configuration on multiple platforms; hardware KVM-over-IP solutions. Troubleshooting  HP printers, Kodak scanners, digital cameras from various manufacturers.

 

Education:

Garland High School: graduated 1995.

Some college.